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Complete customer files, improved quality supervision system, well-qualified technical team, standardized service behavior as well as smooth and efficient communication channels to ensure pre-sales, sales and after-sales service timeliness, completeness, details and high quality.
Standardization of Service “212”
â—Ž 2: response in 2 hours
â—Ž 1: provide solution in 1 day
â—Ž 2: solve complaint in 2 days
“1+6” Complete Services Specification
Any of your cnc plasma machines/cnc laser machines purchased from A-PRO (Shanghai) need installation or maintenance, we would provide “1+6” complete services.
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â—Ž One Installation Service “one-time OK”
â—Ž Six Complete Services
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1. Machinery and circuit check
Explain the functions of machine parts and ensure machine’s long-term operation.
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2. Operating guide
Explain the use of machines and software. Guide the customer proper use, extend product life and reduce energy consumption.
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3. Machine maintenance
Explain the maintenance of machine parts to extend product life and save the energy consumption
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4. Product Process guide
Depending on different materials, do testing to get optimal processing parameters to ensure the best quality of products.
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5. Site clean-up services
Clean the customer site when service is completed.
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6. Customer evaluation
Customers give the relevant comments and rating about service and installation personnel.